Upon a request for a refund of a credit balance, the Student Financial Services office will research the credit balance, and if appropriate, issue a refund to the student. A refund request may be submitted in person, by mail, by fax, over the phone, or by email. Refunds are reviewed and processed on a daily basis.  Refunds will be deposited into the direct deposit account on file with the U-M Payroll Office. If the University of Michigan (U-M) does not have current direct deposit information for the student, a check will be mailed to the student’s CURRENT address listed in Wolverine Access.  Direct deposits and checks are generated nightly Monday through Friday.  Direct deposits are generally available within one to two business days of the refund’s posted date.  Refund checks will be mailed within one or two business days of the refund’s posted date and should be received within seven days. 

Direct Deposit Authorization

Direct Deposit is available through Wolverine Access and is the university's preferred way to process refunds. It is also the best way to ensure your funds are received in a timely manner. To learn more about the importance of Direct Deposit, please take a moment and view this short video.

To have your refund deposited directly to your bank account:

  • Visit Wolverine Access and under Student Business, select the "Direct Deposit" link to sign up. It will remain in effect until you cancel it.
  • This authorization covers all money disbursed to you, including financial aid refunds and university employment wages (including Work-Study).
  • Keep your bank account information up to date in Wolverine Access; if your bank account changes or the number is incorrect, your financial aid refund cannot be disbursed and your aid will be delayed.
  • For Frequently Asked Questions about Direct Deposit and more information, visit U-M Financial Operations.

In Person

Students may visit the Student Financial Services Office at 2226 S.A.B., 515 E. Jefferson to request a refund in person. When a student visits the Student Financial Services office to request a refund, the credit balance is researched and, if appropriate, a refund is processed. The refund will be direct deposited or a check will be mailed as indicated above.

PLEASE NOTE:  Refund checks are not available for pick-up in person at Student Financial Services/Teller Services on the day the refund is requested. 

By Phone

Please contact Student Financial Services at (734) 764-7447 or toll free at (877) 840-4738. The Student Financial Services office hours are Monday, Tuesday, Wednesday, Friday 8:00 am - 4:30 pm; Thursday 10:00 am - 4:30 pm.

By Email

An email may be sent to  Student Financial Services at Please include the student's full name, UMID number, and mailing address when requesting the refund.

By Mail/Fax

A written refund request must include the student's full name, UMID number, mailing address, and contact phone number or email address. Mail or fax the request to the address/fax number below:

University of Michigan
Student Financial Services
2226 Student Activities Building
515 East Jefferson
Ann Arbor, MI 48109-1316

Fax:  (734) 647-0061