Customer Service

The Customer Service area of Payroll is responsible for:

• Servicing customers in person at the Payroll Office Reception Area and via the phone.
• Processing the following types of documents or requests:
  • Returned checks and re-mailing returned W-2s and 1042s.
  • COBRA and health insurance payments.
  • Emails from the Payroll Office web site links.
  • Direct Deposit Authorization Forms and Check Distribution Information.
  • "Stop Payments" for paychecks and interface with Bank of America.
  • Retirement service credit requests for former staff.

Telephone and Fax

(734) 615-2000 option 2 
(866) 647-7657 Toll Free 
From an Ann Arbor campus University number, please dial 5-2000 option 1

Email

[email protected] (Please include your U of M Employee ID number)

Office Hours

Due to the Pandemic, the reception area remains closed.  The Payroll Customer Service phone center is available from 8 a.m. to 4:30 p.m. Monday through Friday.

Paycheck Distribution, Direct Deposit Information

For specific questions about the distribution of your pay, send an email to [email protected] or call one of the representatives below based on the first two numbers in your Employee ID.