Customer Service

Customer Service

The Customer Service area of Payroll is responsible for:

  • Servicing customers in person at the Payroll Office Reception Area and via the phone.
  • Processing the following types of documents or requests:
    • Returned checks and re-mailing returned W-2s and 1042s.
    • COBRA and health insurance payments.
    • Emails from the Payroll Office web site links.
    • Direct Deposit Authorization Forms and Check Distribution Information.
    • "Stop Payments" for paychecks and interface with Bank of America.
    • Retirement service credit requests for former staff.

Telephone and Fax

(734) 615-2000 option 2
(866) 647-7657 Toll Free
From an Ann Arbor campus University number, please dial 5-2000 option 1

Email

Payroll@umich.edu (Please include your U of M Employee ID number)

Office Hours

Due to the Pandemic, the reception area remains closed.  The Payroll Customer Service phone center is available from 8 a.m. to 4:30 p.m. Monday through Friday.

Paycheck Distribution, Direct Deposit Information

For specific questions about the distribution of your pay, send an email to Payroll@umich.edu or call one of the representatives below based on the first two numbers in your Employee ID.

   
Range Name Email Contact
00 - 24 Jeri jerwolfe@umich.edu
25 - 49 Laurie lgorr@umich.edu
50 - 74 Sheila sjelks@umich.edu
75 - 99 Yvonne ytomlin@umich.edu