Customer Service

Customer Service

The Customer Service area of Payroll is responsible for:

  • Servicing customers in person at the Payroll Office Reception Area and via the phone.
  • Processing the following types of documents or requests:
    • Returned checks and re-mailing returned W-2s and 1042s.
    • COBRA and health insurance payments.
    • Emails from the Payroll Office web site links.
    • Direct Deposit Authorization Forms and Check Distribution Information.
    • "Stop Payments" for paychecks and interface with Bank of America.
    • Retirement service credit requests for former staff.

Telephone and Fax

(734) 615-2000 option 2 
(866) 647-7657 Toll Free 
From an Ann Arbor campus University number, please dial 5-2000 option 1

Email (Please include your U of M Employee ID number)

Office Hours

Due to the Pandemic, the reception area remains closed.  The Payroll Customer Service phone center is available from 8 a.m. to 4:30 p.m. Monday through Friday.

Paycheck Distribution, Direct Deposit Information

For specific questions about the distribution of your pay, send an email to or call one of the representatives below based on the first two numbers in your Employee ID.

RangeNameEmail Contact
00 -
17 -
34 -
51 -
67 -
83 -