The Customer Service area of Payroll is responsible for:
- Servicing customers in person at the Payroll Office Reception Area and via the phone.
- Processing the following types of documents or requests:
- Returned checks and re-mailing returned W-2s and 1042s.
- COBRA and health insurance payments.
- Emails from the Payroll Office web site links.
- Direct Deposit Authorization Forms and Check Distribution Information.
- "Stop Payments" for paychecks and interface with Bank of America.
- Retirement service credit requests for former staff.
Telephone and Fax
(734) 615-2000 option 2
(866) 647-7657 Toll Free
From an Ann Arbor campus University number, please dial 5-2000 option 1
Payroll@umich.edu (Please include your U of M Employee ID number)
Due to the Pandemic, the reception area remains closed. The Payroll Customer Service phone center is available from 8 a.m. to 4:30 p.m. Monday through Friday.
Paycheck Distribution, Direct Deposit Information
For specific questions about the distribution of your pay, send an email to Payroll@umich.edu or call one of the representatives below based on the first two numbers in your Employee ID.
|00 - 24||Jeriemail@example.com|
|25 - 49||Lauriefirstname.lastname@example.org|
|50 - 74||Sheilaemail@example.com|
|75 - 99||Yvonnefirstname.lastname@example.org|