Student Loan Collection Services

The Student Loan Collection Services section of the Financial Operations website provides information and resources for U-M managed student loan billing, payment, and deferment processes. There are many resources available throughout this site to assist the university's borrowers with managing and understanding their student loan and their rights and responsibilities.

Borrowers with Federal student loans serviced by the Department of Education may be eligible for loan forgiveness up to $20,000.  For more information on the Biden-Harris Administration’s Student Debt Relief Plan, please visit the Federal Student Aid website.  

  • To complete a Student Loan Forgiveness Applicaiton, please CLICK HERE.
  • To receive updates from, please CLICK HERE to enroll in their subscription services.  

Please note:  U-M Student Loan Collection Services is unable to answer borrower questions in regards to Department of Education Federal Loans included in Loan Forgiveness. Please contact your Federal Loan Servicer.

If you have a Health Resources & Services Administration loan that fell under the Federal Administrative Forbearance and 0% Interest freeze, please visit HRSA's COVID-19 FAQ site for questions and up-to-date information.  These loans include:

  • Health Professions Student Loan (HPSL)
  • Primary Care Loan (PCL)
  • Loans for Disadvantaged Students (LDS)
  • Nursing Student Loan (NSL)
  • Nurse Faculty Loan Program (NFLP)


Updating Borrower Contact Information

To update your contact information, call our office at (800) 456-0706 or (734) 764-9281. Changes can also be made online at our billing service's (Heartland ECSI) website. To access your Heartland ECSI account online you will need our school code S5 and your key# that appears on the Heartland ECSI statement. Please note that Wolverine Access does not update a borrower's contact information with the Student Loan Collections office.