Student Loan Collections hours will be adjusted on the following days:
Wednesday, December 25th – Wednesday, January 1st
Wednesday, December 25th – Wednesday, January 1st: Student Loan Collections will be closed in observance of the holiday and winter break. Normal business hours and services will resume on Thursday, January 2nd, at 8AM.
The Student Loan Collection Services section of the Financial Operations website provides information and resources for U-M managed student loan billing, payment, and deferment processes. There are many resources available throughout this site to assist the university's borrowers with managing and understanding their student loan and their rights and responsibilities.
Updating Borrower Contact Information
To update your contact information, call our office at (800) 456-0706 or (734) 764-9281. Changes can also be made online at our billing service's (Heartland ECSI) website. To access your Heartland ECSI account online you will need our school code S5 and your key# that appears on the Heartland ECSI statement. Please note that Wolverine Access does not update a borrower's contact information with the Student Loan Collections office.