Contact Student Loan Collections

Contact Student Loan Collections

Office Location

The Student Loan Collections office is located in the Wolverine Tower building at the intersection of South State Street and East Eisenhower Parkway.

Student Loan Collections
6000 Wolverine Tower
3003 South State Street
Ann Arbor, MI 48109-1287


Monday, Tuesday, Wednesday, and Friday 8:00 a.m. to 4:30 p.m.

*Phone lines are closed on Thursdays. Email may be used as an alternative method of communication.

Phone Numbers:
(734) 764-9281
(800) 456-0706

Fax: (734) 647-3804


Include the student's full name and UMID number or the last four digits of their social security number on all correspondence, telephone and e-mail messages.

To determine your counselor, see the list below based on your last name.

Last Name Beginning Counselor Name Email
A - C Sheryl Marchand
D - Kh Randi Hurley
Ki - Re Tracy Kohler
Rf - Z Nina Wiggins