How to Contact Us

Office Hours:
Monday – Friday
8:00 am – 4:30 pm

AFTER HOURS EMERGENCY:
Contact the Department of Public Safety
(734) 763-1131

Insurance and Claims Administration
Shared Services Center
1000 Victors Way
Ann Arbor, MI 48108
Phone: (734) 764-2200
Fax: (734) 763-2043
http://www.finance.umich.edu/treasury/ica

Work Connections
Shared Services Center
1000 Victors Way
Ann Arbor, MI 48108
Phone: (734) 615-0634
Toll Free: (877) 869-0643
Fax: (734) 936-1913
http://www.workconnections.umich.edu/

Additional Contacts:

Insurance and Claims Administration Leadership

Director, Heather Banules
Preferred Contact - mobile  (734) 780-4303
Office: (734) 615-0644
Email: [email protected]
Assistant: Katie Spaulding [email protected]

Associate Director, Sue Thanedar
Office: (734) 763-0927
Email: [email protected]

Claims Administration Manager:
Claims Manager, Dominic Foley
Office: (734) 647-8320
Email: [email protected]

Property & Casualty

Jim Karjalainen (734) 936-2215
Antoine Burks (734) 764-2688
Theresa Benavides (734) 763-0929
Heidi Pearson (734) 764-2200

Medical Professional Liability: Claims History & Proof of Insurance
Medical professional requests for claim histories should be directed to Katie Cochran at [email protected]. 

Proof of insurance requests should be directed to the ICA Insurance Group at [email protected].

Driving Directions

From Detroit and Metro Airport (heading West)
Take I-94 West to the State Street exit (Exit 177). Turn right (north).