Merchant News & Tips of the Month
Below are links to Tips of the Month and other news/updates.
Worldpay (formerly Vantiv) News and Updates
2024
April - Return / Refund Policy (2024-April) (2025 update: see here for the latest version)
January-Approved phones for processing credit cards: https://finance.umich.edu/resource/approved-phones-taking-credit-card-processing
2020
May - issuing refunds when a dispute is already in process
April - return fraud risk & some tips for your Refund Process protocol
January - 2020 enhancements now in effect (dispute notifications & updating chartfields)
2019
January - merchant contacts must keep the M-Pathways FINPROD Authorized User list current
2018
October - inspect terminals daily for tampering
September - do not accept credit card information via email
August - please supply Account codes (which are different than shortcodes)
June - check credentials of person seeking access to credit card device
April - off-boarding procedures should account for merchant contact role change
February - multifunction fax/printer/copier devices are not PCI compliant
January - provide Merchant ID (MID) when contacting us
2017
December - send updated policy doc and change form, if changing merchant contact
August - safely secure terminals when not in use
2016
September - verify the identity of those who service/replace credit card terminals
August - Be aware of callers attempting to obtain merchant or terminal info
June - do not accept credit card info via email
May - do not store credit card security codes
February - proper credit card number handling
2015
November - questions directed to [email protected]
October - EMV info
September - fradulent merchant communication
August - authorized users in MPathways FINPROD
July - never accept credit card data electronically from customers
June - credit card data received via a fax
2014
October - CVC or CVV numbers
September- do not store sensitive cardholder data
May - do not process credit card transactions online for a customer
March - maintaining authorized users in MPathways FINPROD
2013
December - caution processing prepaid/gift cards