Previously this was done via a form but in the hopes of a simpler and more user friendly approach these updates can now be requested via an email to [email protected]

1. The Merchant Contact should email [email protected] with the Nelnet user request.
2. Please include the following: 
    >> Merchant account number (aka MID#)  & Merchant account name (if known) 
    >> uniqname, role(s), action requested (add a new line, for each user)
 

examples: You can provide existing Staff members that you want inactivated but that is not required

     New Staff members

• uniqname     CSR and Reporter     Add Staff member
• uniqname     CSR    Add Staff member

• uniqname     Reporter    Add Staff member

  Changes for existing Staff member with Role access

• uniqname     Add CSR role       
• uniqname     Add Reporter Role
• uniqname     Remove CSR Role
• uniqname     Remove Reporter Role   

For reference:

CSR Role Access

•    access to locating a particular credit card transaction and, if applicable, the ability to refund it.  
•    note: refunds are limited to 180 days from date of transaction.
•    note: refunds require prior appropriate authorization, including refund approval, before transacting

Reporter Role Access

• Reporter role provides ability to review/download credit card transaction data