Student Loan Collection Services

Please be aware of our office will be closing by 11:30 AM on Tuesday, December 5th for departmental team meeting and will be unable to answer phone calls and emails until the next business day.


The Student Loan Collection Services section of the Financial Operations website provides information and resources for U-M managed student loan billing, payment, and deferment processes. There are many resources available throughout this site to assist the university's borrowers with managing and understanding their student loan and their rights and responsibilities.


Updating Borrower Contact Information

To update your contact information, call our office at (800) 456-0706 or (734) 764-9281. Changes can also be made online at our billing service's (Heartland ECSI) website. To access your Heartland ECSI account online you will need our school code S5 and your key# that appears on the Heartland ECSI statement. Please note that Wolverine Access does not update a borrower's contact information with the Student Loan Collections office.