Customer Service

Customer Service

The Customer Service area of Payroll is responsible for:

  • Servicing customers in person at the Payroll Office Reception Area and via the phone.
  • Processing the following types of documents or requests:
    • Returned checks and re-mailing returned W-2s and 1042s.
    • COBRA and health insurance payments.
    • Emails from the Payroll Office web site links.
    • Direct Deposit Authorization Forms and Check Distribution Information.
    • "Stop Payments" for paychecks and interface with Bank of America.
    • Retirement service credit requests for former staff.

Telephone and Fax

(734) 615-2000 option 2
(866) 647-7657 Toll Free
From an Ann Arbor campus University number, please dial 5-2000 option 1

Email

Payroll@umich.edu (Please include your U of M Employee ID number)

Payroll Web Site

Please check our website for announcements regarding office closures due to special events.

Office Hours

The reception area is open 8:00 A.M. to 5:00 P.M. Monday-Friday.

Paycheck Distribution, Direct Deposit Information

For specific questions about the distribution of your pay, send an email to Payroll@umich.edu or call one of the representatives below based on the first two numbers in your Employee ID.

   
Range Name Email Contact
00 - 15 Mary mdecelle@umich.edu
16 - 32 Amanda harrisal@umich.edu
33 - 49 Jeri jerwolfe@umich.edu
50 - 66 Lora ljwiedm@umich.edu
67 - 83 Sheila sjelks@umich.edu
84 - 99 Yvonne ytomlin@umich.edu